Return Policy

Returns

Return Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase! If you're not 100% happy with your item, you may return it within 30 days of delivery.

Please note:

• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs, unless the item arrives damaged or defective
• A 20% restocking fee will be deducted if items are returned in a condition unsuitable for resale.

Return Instructions

To ensure a smooth return process, you must obtain a Return Authorization (RA) number before sending your item back.

To request an RA number:

• Use Live Chat on our website, or
• Email support@roman.com with your order number and billing ZIP code

Returns sent without prior authorization are not eligible for a refund.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us right away via chat or email at support@roman.com. Be sure to include your order number, billing ZIP code, and photos (if applicable).
For damaged items, we will provide a prepaid return label.

Return Processing Time

Once your return arrives at our warehouse, please allow up to 3 weeks for it to be received, inspected, and refunded. A confirmation email will be sent once your refund is processed

 

Shipping Your Return

1. Pack the item securely in its original packaging if possible. Include the packing slip if available.

2. Attach the UPS return label to the outside of the box.

3. Drop the package off at any UPS location or give it to a UPS driver.

4. For returns not using a prepaid label, we recommend using a trackable and insured shipping method to ensure safe delivery.

Our Return Address:

Roman.com Returns

472 Brighton Drive

Bloomingdale, IL 60108

Attn: Roman.com Returns Department

RETURN AUTHOIZATION (RA)# ___________________________________________

Refunds

• Refunds are issued for returned items only and do not include shipping costs.
• Refunds will be processed to your original payment method within 30 days of receiving your return.
• Most refunds appear on your account within 3–5 business days after processing.
• If the item was a gift, you will receive a Roman gift card.
• If the original credit or debit card is canceled, expired, or the account is closed, you will receive a Roman gift card.
• We reserve the right to decline return or refund requests we believe to be fraudulent, abusive, or excessively repetitive.

Returns that aren't received at our warehouse within 10 days of requesting a return label will be automatically closed in our system

 

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, simply return your original purchase for a refund, and then place a new order for the item you’d like.

Reporting an Order Problem

We’re sorry to hear there’s an issue with your order, and we’re here to help make it right!

The quickest way to get assistance is by reporting the problem through our live chat. Make sure to have your order number and billing ZIP code ready to get started.

You can also check your order status anytime using the Track Orders link located at the bottom of our website.